QUALITY, ENVIRONMENTAL, OCCUPATIONAL HEALTH AND SAFETY POLICY

Cinčaona Helena d.o.o. recognizes the importance of service quality in meeting the needs and expectations of its customers, as well as the importance of responsible management of environmental protection and occupational health and safety. In order to continuously improve its business performance and process efficiency, the company has established an Integrated Management System in accordance with the requirements of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018. The requirements of the Integrated Management System are applied by the Management and all employees.

Cinčaona Helena d.o.o. is committed to complying with all applicable legal and other requirements and obligations. Business processes are carried out using appropriate and available technologies, with the rational use of natural resources and energy, in accordance with the company’s business capabilities.

The organization identifies and assesses risks and opportunities that may affect service quality, environmental protection, occupational health and safety, economic stability and ethical values, and takes measures to reduce or eliminate them whenever possible.

As part of its business planning, Cinčaona considers climate change as a potential external issue and assesses its possible impacts on business operations, quality, environmental protection, occupational health and safety. Where applicable, appropriate measures are taken to reduce risks, protect the environment, use resources rationally and ensure business resilience.

Employee involvement is encouraged through consultation and expressing opinions. Knowledge, innovation, responsibility, effort, initiative, solidarity, honesty and loyalty are valued. Continuous training and education are used to develop awareness of quality, environmental protection and occupational health and safety, while encouraging the use of personal protective equipment and safe working practices.

Cinčaona Helena d.o.o. is committed to achieving the following objectives:

• maintaining the existing level of customer satisfaction and continuously improving service quality by identifying and meeting customer needs;

• reducing environmental impacts, preventing pollution and reducing waste through continuous monitoring and improvement of processes;

• responsible management of natural resources and energy;

• reducing risks to the health and safety of employees and ensuring effective preparedness and response to emergency situations;

• improving communication with employees, customers, suppliers and other interested parties in order to better understand their needs and expectations;

• maintaining business performance, sustainability and profitability.

The Management is responsible for the implementation and continual improvement of the Integrated Management System and ensures the implementation and communication of this Policy.

The Quality, Environmental, Occupational Health and Safety Policy is a public document available to employees, associates, service providers and all interested parties. It is mandatory for all persons working for or on behalf of Cinčaona Helena d.o.o.

Donja Zelina, 08 June 2026                                                                                      Director: Krunoslav Pandek